We’re committed to providing you a seamless experience with Al-Habib Dates!
Support Center
Need help? Whether it’s about your order, payment, shipping, or refunds, our Support Center has you covered.
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Premium Quality
Finest dates, carefully hand-picked for you
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Fast Delivery
Quick turnaround, delivered right to you
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24/7 Support
Dedicated help, just a call away
FAQs
We ship our premium dates from Madinah, Saudi Arabia, to a wide range of countries worldwide. Please check our shipping section for a full list of countries we deliver to
Our international delivery time is typically between 5-7 business days, depending on your location and customs processing. Please note that delivery times may vary during holidays or due to unforeseen circumstances.
Shipping fees vary depending on your location and the quantity of dates purchased. You can view the exact shipping cost at checkout, based on your delivery address.
Currently, our standard shipping is 5-7 days. If you need an expedited option, please contact our customer service team, and we will try to accommodate your request.
Once your order is dispatched, you will receive an email with a tracking number and a link to track your order. You can track your shipment online via the courier's website.
Once an order is placed, we process it quickly. If you need to change your shipping address, please contact us immediately, and we will do our best to assist you. However, we cannot guarantee changes once the order is shipped.
Yes, we offer bulk or wholesale orders for businesses, events, or gifts. Please visit our wholesale section or contact customer service for more information on discounts and large orders.
If your order is delayed beyond the 7-day window, please contact our support team. We will investigate and assist you in tracking your package. Delays can sometimes occur due to customs processing or local delivery issues.
Yes, we ensure that all dates are fresh and packaged carefully to preserve their quality. We source our dates directly from Madinah, known for producing some of the finest dates in the world.
Due to the perishable nature of dates, we cannot accept returns. However, if your order is damaged or incorrect, please contact us within 48 hours of delivery, and we will resolve the issue.
We offer a variety of premium dates, including Ajwa, Medjool, Sukkari, and many others. You can explore the full range of products on our website.
Yes, our website is fully secure, and we use encrypted payment methods to ensure your personal and financial information is safe during your purchase.
Yes, all our dates are 100% organic. We pride ourselves on offering only the finest, pesticide-free dates, harvested with care from the fertile lands of Madinah, Saudi Arabia.
Our dates are not only organic but also carefully selected for their exceptional quality. We offer a variety of premium varieties, including Ajwa, Sukkari, and Medjool, ensuring that every customer receives the best. We take pride in our sustainable farming practices and high-quality products.
We use the best packaging materials to preserve the freshness and taste of our dates. Our packaging ensures that the dates maintain their flavor, texture, and nutritional value during shipping.
Our dates are naturally gluten-free, dairy-free, and free from preservatives, making them safe for most dietary needs. However, we recommend checking the packaging for any specific allergy information, especially if you have concerns about cross-contamination.
Yes, we offer various sizes, from small gift boxes to larger bulk packages. If you're interested in buying in bulk or customizing the quantity, please reach out to us directly for special pricing or packaging.
Payments
– We accept a variety of secure payment methods, including credit cards, debit cards, and PayPal.
– All transactions are processed in a secure environment to protect your information.
– Once your payment is confirmed, you will receive an order confirmation email.
– If you face any issues with payment, contact our support team for assistance.
Use the form below or reach out to us via email or phone for any payment-related queries.
Refunds
– We are committed to providing high-quality products.
– If your dates are damaged, spoiled, or not as described, contact our support team.
– Requests must be made within 3 days of delivery.
– Refunds or replacements will be provided after verifying your request.
– Ensure the product is unused and in its original condition.
Use the form below for any queries or reach out to us via email or phone. We’re here to help!
Shipping
– Orders are usually processed within 1-2 business days.
– We make sure your dates are packed fresh and securely.
– If there are any delays or issues, our support team is here to help.
IMPORTANT NOTE
We currently ship ONLY within Saudi Arabia and to UK, due to the ongoing global conflicts.
Use the form below for any queries or reach out to us via email or phone. We’re here to help!
Let's get in touch!
We strive to provide our wholesale customers with the best quality dates at very competitive prices!
We’d love to hear from you and explore how we can meet your wholesale needs.